Orders and Shipping
How long will it take for my order to be processed and shipped?
Our order processing time typically takes 5 business days. Once your order is processed, you will receive a shipping confirmation email with tracking information.
What shipping methods do you offer?
We offer standard shipping methods for your convenience. Standard shipping typically delivers within 3-5 business days.
Can I track my order?
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. Simply use this number on our website to track your package's journey to your doorstep.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Simply select your location during checkout to see if we ship to your destination. Please note that shipping charges may apply.
What should I do if my order is missing or damaged during transit?
If your order is missing or damaged during transit, please contact our customer support team immediately with your order details. We'll work to resolve the issue promptly.
Can I change the shipping address after placing my order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is shipped.
What are your shipping fees?
Shipping fees vary depending on your location, the weight of your order, and the shipping method selected. You can view the shipping fees during checkout before completing your purchase.
Cancellations and Refunds
Can I cancel my order?
Yes, you can cancel your order before it ships. Contact our customer service team at 7386438181 or care@mustermen.com to request a cancellation.
How long does it take to get a refund?
Once we receive your return, it typically takes 7 business days to process your refund. You'll receive a confirmation email when it's complete.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with details and photos. We'll swiftly resolve the issue and ensure you receive the correct item in good condition.
What is the process for receiving a refund for cancelled orders, and what is the expected timeframe for this?
Upon cancellation, refunds are promptly processed. Depending on your chosen payment method, it may take 3-5 days for the refunded amount to appear in your account.
Support And Feedback
How can I get in touch if I need help?
Our customer service team is here to help! You can reach them by phone at 7386438181 or by email at care@mustermen.com. We're here to assist you with any questions or concerns you may have about our products or your order.
What are your customer support hours?
Our customer support team is here to assist you from Monday to Friday, between the hours of 9 AM and 6 PM. Feel free to reach out during these times, and we'll be delighted to help you with any inquiries you may have.
Can I provide feedback on your products or services?
Absolutely! We value your feedback on our products and services. You can share your thoughts through our website, social media channels, or by contacting our customer support team directly. We appreciate hearing from you!
Do you offer a satisfaction guarantee?
Yes, we offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please contact us, and we'll work to make it right.
How can I leave a review for a product?
You can leave a review for a product by visiting our website and navigating to the product page. There, you'll find an option to leave a review and share your experience.
Can I subscribe to receive updates or promotions?
Yes, you can subscribe to receive updates and promotions by joining our mailing list. Sign up on our website or during checkout to stay informed about new products and special offers.
What should I do if I have a question or concern that isn't addressed in the FAQs?
If you have a question or concern not addressed in the FAQs, please don't hesitate to contact our customer support team. We're here to help and ensure you have a positive experience with Muster.
Men’s Skincare
What are the 7-step skincare routines for men?
The 7 skincare routine steps include cleansing, exfoliating, toning, applying serum, moisturising, using sunscreen during the day, and incorporating a night cream for repair and hydration.
What is the best skincare for oily skin?
The best skincare for oily skin includes products with salicylic acid or benzoyl peroxide to control oil production, niacinamide to reduce inflammation, and lightweight, oil-free moisturisers to hydrate without clogging pores.
What is the best skincare routine for men?
An effective skincare routine for men involves cleansing, exfoliating, moisturising, applying SPF during the day, and using targeted treatments for specific concerns like acne or ageing.
How can I get clear skin naturally?
To achieve clear skin naturally, maintain a consistent skincare routine, stay hydrated, eat a balanced diet, manage stress, and get enough sleep for skin regeneration.
How can I get flawless skin naturally?
Achieve flawless skin naturally by cleansing regularly, exfoliating to remove dead skin cells, moisturising, using SPF, and incorporating treatments like masks or serums targeting concerns like acne or pigmentation.
Do men need to include toner in their skincare routine?
Men can benefit from using toner to balance pH, remove excess oil and impurities, tighten pores, and prep skin for better absorption of subsequent products.
What is the best skincare for men?
The best skincare for men includes products tailored to male skin, addressing concerns like oiliness, acne, ageing, and sensitivity while promoting overall skin health.
How can a man get glowing skin?
Men can achieve glowing skin by hydrating, using antioxidants like vitamin C, exfoliating, protecting from UV damage with sunscreen, and maintaining a healthy lifestyle.
What are the most common skin concerns of men?
Common men's skin concerns include acne, oiliness, sensitivity, ageing signs, uneven skin tone, dryness, and irritation.
What are the best ingredients for men's skin?
Best ingredients for men's skin include retinol for anti-ageing, salicylic acid for acne, hyaluronic acid for hydration, niacinamide for texture, and vitamin C for brightening and antioxidant protection.
How do I start a skincare routine for oily skin?
Start a skincare routine for oily skin by cleansing with a gentle foaming cleanser, using oil-free moisturisers, exfoliating weekly, and incorporating products with salicylic acid or witch hazel.
Is Aloe Vera good for oily skin?
Aloe Vera benefits oily skin by soothing inflammation, controlling excess oil, and hydrating without clogging pores.
What should a man use for skincare?
For men's skincare, opt for products suited to your skin type. Consider Muster's skincare range, offering tailored solutions for a healthy and nourished complexion.
Men’s Hair Care
How to improve hair quality?
If you're looking to improve hair quality, consider incorporating a healthy diet, using good-quality hair products, limiting heat styling, and minimising exposure to harsh chemicals.
How to stop hair loss and regrow hair?
To stop hair loss and promote regrowth, you can start managing your stress levels, choosing a balanced diet, avoiding tight hairstyles, and trying hair growth treatments.
What is the best hair care routine for men?
The best hair care routine for men usually involves regular washing, conditioning, and styling with products that work well for their hair type.
How to start a hair care routine?
Starting a hair care routine has never been easier! All you need to do is identify your hair type, select the right products, create a washing and styling schedule, and adopt healthy hair habits.
How should men take care of their hair?
For men, maintaining great hair means using Muster Deep Cleanse Shampoo & Conditioner, protecting it from heat damage, avoiding excessive styling, and getting regular trims at the salon.
How many times should a guy wash his hair?
When it comes to hair washing, frequency varies, but men should aim to wash their hair 2-3 times a week to maintain scalp health and prevent excessive drying.
How should a man take care of his hair?
To keep your hair healthy, you should be using gentle shampoos, conditioning regularly, avoiding excessive heat styling, and protecting it from environmental damage, while also maintaining a healthy diet.
What is best for men's hair health?
If you're interested in promoting healthy hair growth, consider establishing the best hair care practices such as maintaining a proper washing and conditioning routine, staying away from excessive styling, protecting your hair from the sun and following a balanced diet.
How can Indian men upkeep their hair?
Indian men can maintain their healthy hair by adopting a consistent hair care routine, picking products based on their hair type, eating a nutrient-rich diet, and staying hydrated!
Why should men use shampoo?
To keep your hair looking its best, you should use shampoo to cleanse hair, remove dirt and excess oil, and maintain scalp health for healthy hair growth.
Why should men use conditioners?
In addition to using shampoo, men should use conditioner to moisturise and nourish their hair, improve manageability, add shine and prevent dryness and damage.
Are conditioners good for men's hair?
Absolutely! Using conditioner is a great way for men to keep their hair healthy, hydrated, and protected against damage.
Can boys use a conditioner daily?
Boys can definitely use conditioner daily, should they need it! This helps to maintain softness, manage tangles, and improve hair health.
Is a conditioner safe for men?
Conditioner is typically safe for men to use as long as they select the right product for their hair type and use it correctly according to the instructions.
Who should not use a conditioner?
For those with extremely oily hair, conditioner might not be necessary. If you're unsure, ask your hairstylist or dermatologist.
Men’s Grooming
How to grow a thicker beard?
To grow a thicker beard, be patient, have a healthy diet, exercise, and moisturise your skin regularly to improve blood flow and promote hair growth.
How to trim a beard?
To trim your beard, start by combing it, use sharp scissors or a beard trimmer, and follow the natural shape of your face for an even and neat look.
How can I prevent razor burn?
Prevent razor burn by exfoliating, using a sharp razor, shaving in the direction of hair growth, and applying a soothing aftershave balm to calm the skin.
How to groom eyebrows?
Groom eyebrows by combing them, trimming any long strands, and using a small brush or pen to fill in any sparse areas with an eyebrow pencil or powder.
How can men groom themselves effectively?
Men can groom themselves by taking regular showers, trimming their nails, practising good oral hygiene, styling their hair, and wearing clean and ironed clothes.
What are the 7 basic personal grooming tips?
The 7 basic personal grooming tips include maintaining good hygiene, regular haircuts, grooming facial hair, taking care of nails, using deodorant, practising skincare, and dressing appropriately.
What are the benefits of using beard oil?
Using beard oil has several benefits, including moisturising the skin, preventing dryness and itchiness, promoting healthy beard growth, and giving a soft and lustrous appearance to the beard. If you're looking for a beard oil that offers multiple benefits, Muster Style Pro Hair & Beard Oil is worth considering. It not only moisturises the skin, prevents dryness and itchiness, and promotes healthy beard growth, but it also provides a soft and lustrous appearance.
How can men look clean and neat?
For a clean and neat appearance, men should pay attention to personal hygiene, grooming their hair, keeping their nails trimmed, wearing well-fitted clothes, and maintaining a well-groomed beard or clean-shaven look.
Men’s Body Care
How to treat dry skin?
To treat dry skin, use a gentle cleanser, moisturise daily with a thick cream or lotion, avoid hot showers, and drink plenty of water to keep your skin hydrated from the inside.
How to prevent body odour?
Prevent body odour by showering regularly, using antibacterial soap, wearing clean clothes, using antiperspirant or deodorant, and choosing breathable fabrics.
How to moisturise body skin?
Moisturise your body skin by applying a hydrating body lotion or cream after showering, focusing on dry areas like elbows and knees. Drink enough water to keep your skin hydrated from within.
How to get rid of back acne?
To get rid of back acne, cleanse the area with a salicylic acid cleanser, exfoliate gently, avoid tight clothing, keep your skin clean and dry, and consult a dermatologist if needed.
How often should men do body care?
Men should do body care regularly by showering daily, using a mild cleanser, moisturising their skin, using deodorant, trimming their nails, and practising good oral hygiene.
What is the best body care routine for men?
The best body care routine for men involves showering daily, using a nourishing body wash, moisturising the skin, applying deodorant, keeping nails trimmed, and maintaining good oral hygiene.